This Privacy Policy describes how simplyspanishwine.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.

Order information

• Examples of Personal Information collected: name, billing address, delivery address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for delivery, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify and with our fulfilment partner Kubbo.

Customer support information

• Examples of Personal Information collected: name, billing address, delivery address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

Using Personal Information

We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, delivery, and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent.
• The performance of the contract between you and the Site.
• Compliance with our legal obligations
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Sharing Personal Information

We share your Personal Information with the following service providers to help us provide our services and fulfil our contracts with you, as described above. 

Shopify

We use Shopify to power our online store. Read more about how Shopify uses your Personal Information.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Judge.me

We use Judge.me to manage our product reviews on Simply Spanish Wine. Judge.me only collect personal data that is essential for running services and supporting us in providing the best experience to reviewers. 

Judge.me do not use personal data for any other purposes than what has been agreed with us to provide our online reviews service. Judge.me are now among the top 50 privacy-dedicated companies, according to Mine’s Privacy Index.

Read how Judge.me complies with GDPR to protect the rights of all Data Subjects.

Google Analytics

We use Google Analytics to collect data that allows us to understand how you interact with our website. These insights allow us to improve content and build better features that enhance your experience.

Google Analytics uses a set of cookies to collect information and report site usage statistics without personally identifying individual visitors to our site. ‘_ga’, the main cookie used by Google Analytics, enables us to distinguish one visitor from another and lasts for 2 years. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites.

Facebook and Google Advertising

We use Facebook and Google on our site with audience permission. This means that if you accept our use of tracking cookies and have these apps running in the background, your behaviour on our site will be fed back into these sites to provide you with more relevant ads based on demographics and interests. This information may be matched to information that these social media sites already have about you. This information may then be “hashed” (combined with other user information to make it anonymised) and used to inform Facebook Custom audiences which helps advertisers and small business like us show our ads to people who may be interested in them.

Our use of this technology might mean that you may see Simply Spanish Wine adverts when you visit Facebook.

We also use Google Advertising cookies to gain a better understanding of who visits our website and how people behave on our site, we may use this information to inform our ads based on demographics who we think would be interested in our products. Google may use the information collected to provide you with more relevant ads across their services.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of targeted advertising by visiting the following pages:

• Facebook settings
• Google settings
• Bing settings

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

You can also find out more by reading the following pages:

• Google -  privacy policy and cookie policy.
• Facebook -  privacy policy and cookie policy 

Other

At a future point, we may use other service providers to provide you with additional services. At that point we will update the information here with the names of those providers and a link to further information.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Selling personal information

We do not sell your personal information.

Cookies

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Targeted Advertising and Tracking” section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
• Temporary deny list of credit cards associated with deny-listed IP addresses. This deny list persists for a small number of days.

For more information on Shopify’s use of limited automated decision making, see Shopify’s GDPR Whitepaper

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please email us on support@simplyspanishwine.com

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper.

CCPA

Under the California Consumer Privacy Act (CCPA), customers in California should be able to opt out of the sale of their data.

Given we do not operate in California, and do not sell personal information we do not offer an opt-out option. However, we do comply with the guidelines outlined in the CCPA. If you are a resident in California and have any concerns or questions about how we handle your data, you can contact us on support@simplyspanishwine.com.

Read more about CCPA and your data rights.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us on support@simplyspanishwine.com to request deletion.

If you prefer to contact us in writing, you can do so by sending your mail to the offices of our parent company: Desoutter & James SL, Calle de Trafalgar 3, 6b, 28010 Madrid, Spain.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@simplyspanishwine.com

If you prefer to contact us in writing, you can do so by sending your mail to the offices of our parent company:

Desoutter & James SL, Calle de Trafalgar 3, 6b, 28010 Madrid, Spain

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. The Spanish data protection authority is the Agencia Española de Protección de Datos.